Nexus Software LLC provides technical support to its direct end
customers and solution provider partners for all licensed products. Please use
the process described below so that we can quickly identify and resolve any issue
that you may be experiencing.
If your organization has received a Nexus Software product as part of a third
party package, please address any issues you may have with your supplier. Doing
so is the quickest way to resolve the issue as we may have already worked with
them to provide a solution.
Reporting Issues
When reporting a problem to Nexus Software Technical Support, the preferred
method is via email to our technical support
staff. When doing so, please provide the following information to
expedite the handling and resolution of the problem. A problem tracking number
will be issued in the email reply and should be used as a reference for any
related correspondence.
Contact
Name
Company Name
Company Address
Telephone Number
Fax Number
Nexus Software LLC Product Name
Nexus Software LLC Product Version Number
Priority/status of issue (cosmetic/development/production/critical)
Operating System w/Service Pack if applicable
Device Model (e.g. IBM 4722-3)
Device Firmware Level (if available)
Include Device Configuration (i.e. com, network and device specific settings)
Problem Description (include exact text of error messages or error codes)
Include any trace files
Include any Visual Media Definition Facility (VMDF) .vmd library file being
used
If it is Cash Dispenser related, include the .ini files from the \WRM directory
